Shipping policy

Purevanna Shipping Policy

Effective Date: August 5, 2026

At Purevanna, every order is carefully prepared and packed to help ensure your products arrive in excellent condition. Because our products are handcrafted in small batches using premium botanical ingredients, shipping timelines and handling practices may differ slightly from those of mass-produced skincare brands.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding U.S. federal holidays.

During product launches, promotions, holidays, or periods of high order volume, processing may require additional time. If significant delays occur, we will notify you using the email address associated with your order.

2. Shipping Methods

We currently ship within the United States using trusted carriers, including:

  • United States Postal Service (USPS)

  • United Parcel Service (UPS)

  • Other reputable carriers as needed

Available shipping options and estimated delivery times are displayed during checkout.

3. Shipping Rates

Shipping charges are calculated during checkout based on:

  • Destination

  • Package weight

  • Package dimensions

  • Selected shipping service

Any free shipping promotions or discounted shipping offers will be clearly displayed during checkout when applicable.

4. Free Shipping

From time to time, Purevanna may offer free shipping promotions.

Unless otherwise stated:

  • Promotional free shipping applies only to qualifying orders.

  • Minimum purchase requirements, exclusions, or promotional periods may apply.

  • Free shipping promotions cannot be combined with certain other promotional offers unless specifically indicated.

5. Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking information.

Tracking updates are provided directly by the shipping carrier. Please allow up to 24 hours after shipment for tracking activity to appear.

6. Delivery Estimates

Estimated delivery times begin after your order has been processed and shipped.

Typical delivery estimates within the United States are:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 1–3 business days (when available)

Delivery dates are estimates only and are not guaranteed.

Carrier delays caused by weather, holidays, natural disasters, or other circumstances beyond our control may affect delivery times.

7. Warm Weather Shipping

Purevanna Premium Whipped Body Butter is crafted using naturally derived butters and botanical oils.

Because these ingredients respond to heat, products may soften during shipment in warm climates or during summer months.

To help protect your order, we may use one or more of the following, depending on weather conditions and destination:

  • Insulated packaging

  • Thermal liners

  • Cold packs

  • Weather-aware shipping schedules

  • Carrier selection based on transit time

While these measures help reduce exposure to heat, they cannot completely prevent softening during extreme temperatures.

8. If Your Product Softens During Shipping

Natural body butters may soften or melt when exposed to elevated temperatures.

This is a normal characteristic of botanical skincare products and does not affect product quality, safety, or performance.

If your product arrives softened:

  1. Keep the container upright.

  2. Refrigerate for approximately 30–60 minutes.

  3. Allow the product to return to room temperature before opening.

The whipped texture may become slightly denser after re-solidifying, but the product remains safe and effective for normal use.

9. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please verify your shipping information before completing your purchase.

Purevanna is not responsible for delays, returned packages, or additional shipping charges resulting from incorrect or incomplete addresses.

If an order is returned because of an incorrect address, additional shipping charges may apply before the order can be reshipped.

10. Lost or Delayed Packages

If your tracking information indicates a delay, we recommend waiting an additional 48 hours, as carriers occasionally experience temporary scanning delays.

If your package appears to be lost:

  • Verify the shipping address.

  • Check around your delivery location.

  • Ask neighbors or building management if applicable.

  • Contact the shipping carrier.

If you still cannot locate your package, please contact Purevanna. We will assist you in working with the carrier to determine the appropriate resolution.

11. Damaged Shipments

If your package arrives damaged:

  • Do not discard the shipping box or packing materials.

  • Take clear photographs of:

    • the outer package,

    • the shipping label,

    • the damaged product,

    • any visible damage to the contents.

Please contact us within 7 days of delivery.

After reviewing your claim, we may offer:

  • A replacement

  • A refund

  • Store credit

depending on the circumstances.

12. Incorrect or Missing Items

If your shipment contains an incorrect item or is missing an item, please notify us within 7 days of delivery.

Include:

  • Your order number

  • A description of the issue

  • Supporting photographs, if applicable

We will work to resolve the issue as quickly as possible.

13. Refused or Undeliverable Shipments

Packages returned because they were refused, unclaimed, or undeliverable may be subject to:

  • Return shipping fees

  • Original shipping charges

  • Restocking fees where permitted by law

Refunds will be processed after the returned shipment has been received and inspected.

14. International Shipping

At this time, Purevanna primarily serves customers within the United States.

If international shipping becomes available, customers will be responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their destination country unless otherwise stated.

15. Shipping Restrictions

Certain products, promotional items, or shipping methods may be unavailable for specific locations due to carrier limitations, weather conditions, or applicable laws and regulations.

16. Questions About Shipping

If you have questions about your shipment, please contact our Customer Care team.

Email: support@purevanna.com

We typically respond within 1–2 business days.

17. Policy Updates

Purevanna reserves the right to modify this Shipping Policy at any time. Any updates become effective immediately upon posting on this page.

Thank You

Thank you for choosing Purevanna. We appreciate your trust in our handcrafted botanical skincare products and are committed to delivering your order with the same care and attention that goes into every batch we create.