Refund policy

Purevanna Return & Refund Policy

Effective Date: August 5, 2026

At Purevanna, we take pride in creating premium, small-batch botanical skincare products using carefully selected ingredients. Your satisfaction is important to us, and we want you to feel confident when shopping with us.

Please review our Return & Refund Policy below.

1. Satisfaction Guarantee

If you are not completely satisfied with your purchase, we encourage you to contact us. We are committed to working with you to resolve any concerns fairly and promptly.

2. Return Eligibility

You may request a return or refund within 30 calendar days of receiving your order.

To be eligible for a return:

  • The product must have been purchased directly from www.purevanna.com.

  • You must provide your order number or proof of purchase.

  • The request must be submitted within 30 days of delivery.

Because our products are personal care items, certain products may not be eligible for return once opened for health and safety reasons. If a return cannot be accepted, we may offer an alternative resolution, such as a replacement or store credit, depending on the circumstances.

3. Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery.

If you receive:

  • a damaged item,

  • a defective product,

  • an incorrect item, or

  • a product missing from your shipment,

please contact us within 7 days of delivery.

When contacting us, please include:

  • Your order number

  • A description of the issue

  • Photographs of the product

  • Photographs of the shipping package, if applicable

Once reviewed, we will determine the appropriate resolution, which may include:

  • Replacement

  • Refund

  • Store credit

at our discretion.

4. Non-Returnable Items

The following items generally cannot be returned:

  • Opened or used skincare products (unless damaged or defective)

  • Gift cards

  • Promotional or complimentary items

  • Products marked as Final Sale

  • Products damaged through misuse, improper storage, or misuse after delivery

5. Refunds

Once your request has been reviewed and approved, refunds will be issued to the original payment method used for the purchase.

Depending on your financial institution, refunds may take 5–10 business days to appear on your statement.

Shipping charges are generally non-refundable unless:

  • we shipped the wrong item,

  • the product arrived damaged, or

  • the error was caused by Purevanna.

6. Exchanges

We do not currently offer direct product exchanges.

If you would like a different product, fragrance option, or size (when available), please contact our Customer Care team. We will work with you to determine the best solution.

7. Warm Weather Considerations

Purevanna Premium Whipped Body Butter is made with naturally derived butters and oils.

During periods of high temperatures, products may soften or melt while in transit.

This is a natural characteristic of botanical body butters and does not affect product safety, performance, or quality.

Products that soften or melt due to weather conditions are generally not considered defective.

If your body butter softens:

  1. Place the unopened jar upright.

  2. Refrigerate for 30–60 minutes.

  3. Allow it to return to room temperature before use.

The texture may become denser after re-solidifying, but the product remains fully usable.

8. Allergies and Skin Sensitivities

Although our products are formulated with carefully selected botanical ingredients, every individual's skin is unique.

Customers are responsible for reviewing ingredient lists before use.

We recommend performing a patch test before applying any new skincare product.

Purevanna cannot guarantee compatibility with every skin type or allergy.

9. How to Request a Return

To request a return or refund, please contact us with:

  • Order number

  • Full name

  • Email address used during purchase

  • Description of the issue

  • Supporting photographs (if applicable)

Customer Support:

Email: support@purevanna.com

We typically respond within 1–2 business days.

10. Order Cancellations

Orders are processed promptly to ensure timely fulfillment.

If you need to cancel an order, please contact us immediately.

While we will make every effort to accommodate cancellation requests, we cannot guarantee cancellation once an order has entered processing or shipment.

11. Chargebacks

If you experience an issue with your order, we ask that you contact us before initiating a payment dispute with your financial institution.

Most issues can be resolved quickly through our Customer Care team.

12. Policy Updates

Purevanna reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

Any updates become effective immediately upon posting on this page.

Questions?

If you have any questions regarding this policy, please contact us.

Purevanna Customer Care

Email: support@purevanna.com

Website: https://www.purevanna.com