Refund policy

At Purevanna, every product is crafted with care using thoughtfully selected, skin-loving ingredients. Your satisfaction is important to us, and we stand behind the quality of our products while maintaining the highest standards of hygiene and safety.

Returns Eligibility

Due to the personal nature of skincare and body care products, we are only able to accept returns on unused, unopened items in their original packaging.

To be eligible for a return:

  • Items must be unused, unopened, and in original condition
  • Return requests must be submitted within 14 days of delivery
  • Proof of purchase is required

For hygiene and safety reasons, opened or used products are not eligible for return or refund.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@purevanna.com with:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product and packaging

Once reviewed, we will gladly offer a replacement or refund, depending on availability.

Non-Returnable Items

The following items are final sale and cannot be returned:

  • Opened or used skincare products
  • Sample sizes
  • Promotional or complimentary items
  • Clearance or marked final-sale products

Refund Processing

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to be processed and reflected by your financial institution.

Shipping costs are non-refundable unless the return is due to our error or a damaged item.

Exchanges

At this time, we do not offer direct exchanges. If your return is approved, you may place a new order for the desired item once your refund has been processed.

Our Commitment to You

We believe skincare is personal, and results can vary. While we cannot accept returns for opened products, we are always here to help guide you toward the best Purevanna experience. If you have questions about a product before purchasing, our team is happy to assist.

For all inquiries, please contact us at support@purevanna.com.